FAQs
What will be my locker address ?
The address should be "Your name" followed by the host's address. For example, Jane Smith(Your name), Host's address (123 Joey Lane, Carrollton, Texas, USA - 75033)
What Is Considered As Dangerous Goods Or Hazardous Material?
Dangerous goods/hazardous materials are items that require special handling, additional packaging and labeling to be transported internationally.
These items may or may not be allowed to ship to your country. Shipping dangerous goods is country specific. Even if your country allows the import of an item, the carrier may not be licensed to handle and transport dangerous goods.
Items considered to be dangerous goods include flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume). Dangerous goods items will incur a Special Package Clearance Fee and may be required to ship separately from non-dangerous goods items and may take additional time (10-20 days) to reach your doorstep.
What Is the Difference Between Restricted And Prohibited Items?
Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc. Restricted commodities are those that can be acceptable with certain documents required for carriage such as Antiques & work of art, Stamps, Toy guns, Cigarettes, Perishable items, Dry ICE, Biological samples etc.
Can you Export Perfume?
No, we will not be able to ship perfumes as they come under flammable items list.
What If My Package Is Rejected By Home Country Customs?
CrossBorderShoppe can help with checking the eligibility of your items before shipping internationally. However, in some unfortunate situations, if the item is not allowed entry into your home country, then you have 2 options –
- You can request to send the shipment back to CrossBorderShoppe locker address in India, in which case, international return shipment charges, import duties in India, any storage charges at airport, any admin fees etc. will be applied to you
- Discard or abandon the package – in which case the home country customs/DHL will donate or trash your package for free of cost. In above circumstances it is customer’s/consignee’s responsibility and CrossBorderShoppe is not responsible to provide shipment/service refunds if the package comes back due to non-eligibility. We will guide you before shipping the item, but countries change regulations often and it is hard to keep track of even at DHL level, hence we strongly recommend reading what is allowed shipping to your country. Feel free to ping us on WhatsApp for more details.
What If I Do Not Wish To Pay The Duties While Receiving My Package?
In some cases, where you feel the customs/duties/import/admin charges levied by your home country (while receiving the package) is higher than the product cost and you wish to not pay the duties, then you have following options –
- Do not accept the package and raise a dispute ticket with your local DHL customer care indicating the duties levied are huge. If you wish you can further challenge the duties amount levied by producing the purchase receipts of your items in the shipment. It is upto the discretion of the customs officer to agree or disagree to your request.
- You can request to send the shipment back to your locker address in India, in which case, international return shipment charges, import duties in India, any storage charges at airport, any admin fees etc. will be applied to you
- Discard or abandon the package – in which case the home country customs/DHL will donate or trash your package.
Feel free to ping us on WhatsApp for more details.
Do Shipping Rates Include Customs Fees, Tariffs Or Taxes?
The shipping rates displayed in the website are inclusive of all the taxes operating from the export country such as Sales tax, GST, Fuel Surcharge etc. In some cases, special packing charges will need to be added for homemade food/fragile items/semi liquids etc. and will be added on a case by case basis.
The import laws of countries vary and you may have to pay import duty/VAT/customs as per the laws of your receiving country, at the time of delivery which is collected by the carrier that delivers your shipment. In some cases, carriers may also charge a brokerage fee/storage fee to clear your package through local customs. These fees vary and are not paid by CrossBorderShoppe. Please contact your local customs office for more information on duties or import fees or VAT or import taxes.
What is consolidation, and how does it help me save?
Shipping multiple packages overseas direct from online stores can be very costly. With our parcel bundling (consolidation service), our expert packers combine your purchases into a single package, saving you up to 60-80% off standard International shipping rates. We will always try to consolidate your items into one box, unless you specify otherwise.
What Are The Import Guidelines Of My Home Country?
UPS and FedEx are our International logistics partner and deliver to over 220 countries worldwide. Import regulations vary from country to country and it is important you know the guidelines pertaining to your home country before import. You can find this information by selecting your Region and Location under the ‘Worldwide Express Import Guidelines’ on the
DHL website here and on
FedEx website here.
Will my shipment be insured ?
All your shipments will have limited liability cover provided by the chosen shipper. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the box/packaging.
What is Duty/Tax Free Amount (De Minimis Value)?
The de minimis value is a country-specific value below which no duty or tax is charged, and clearance procedures are minimal. If you are importing a shipment with a total declared value LESS than this amount, duty and tax do not apply (certain products may be subject to other types of fees or taxes). The de minimis value is usually different for duties than it is for taxes.
Do all countries require import duties ?
Most countries require import duties at the time when you receive your parcel depending on the laws of the receiving country. But some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax. The import duties are on the higher side for the following countries: Nepal, Bhutan, Bangladesh, Sri Lanka and Indonesia.
What are the import guidelines of my home country?
Import regulations vary from country to country and it is important you know the guidelines pertaining to your destination country before you import. You can find this information in import related government websites from your destination country.
How do I request a seller invoice ?
Many sellers automatically include an invoice with your merchandise. In some cases, it may be necessary to request that the seller includes a paper invoice. If a seller emails you an invoice or payment receipt, you may need to ask the seller to also include a seller invoice with your merchandise. If you purchase from an eBay seller or private individual, it may be necessary to email the seller and request a seller invoice showing the seller’s name, address and the price you paid for your purchases. Special note about gift items: If you indicate your item is a gift, the seller may include a seller invoice that does not show the price you paid for your merchandise. If your package arrives with a gift receipt rather than a complete seller invoice, you will be asked to provide additional information before we can export your purchases.
Will I be asked to submit the seller invoice for all the items?
No, you will not have to submit the seller invoice for all the items. If there’s a discrepancy and the values submitted by you does not match the market rate, you will be asked to submit the seller invoice before the item can be shipped.
Why do I need to provide Purchase Value of each item ?
A seller invoice, or payment receipt, is a document that shows the price you paid for merchandise you have purchased. The document may also contain other information, including the name and address of the sellers. Many sellers automatically include a seller invoice with your package, and some may email you an electronic seller invoice. Please keep a record of your seller invoices so you can provide them to CrossBorderShoppe (if needed) or your customs office (if required) for export or import purposes.
Customs requires purchase value of all imported products. As soon as we receive your items at our host’s address, we will safely store them and notify you. You will need to add purchase value of the product at that time.
Can I ship USED items ?
No, we can only ship items with purchase receipt. Homemade food will need to be declared and we can package it according to international standards.
What is my total landed cost which includes the custom duty and local tax?
We have provided country specific custom duty and tax information on our website for easy calculation. We can also generate your total landed cost for you once we have the desired purchase details.
Can you provide local services like tailoring, prescription glasses and pooja temples?
Absolutely, we work with our team of tailors and optical stores in Mumbai to provide the services you need.
Can you pickup packages from my home in India?
Yes, we can pickup packages from your family, friends, or any local stores.
I don’t need shopping and consolidation services, can you create shipping label for me?
Yes, signup and give us the details of shipping the parcel to create the shipping label from USA to 220+ countries or from India to USA. You could choose to drop-it off at any nearest carrier’s location or schedule a pickup by carrier. You could use our negotiated rates for your personal needs.Yes, signup and give us the details of shipping the parcel to create the shipping label from USA to 220+ countries or from India to USA. You could choose to drop-it off at any nearest carrier’s location or schedule a pickup by carrier. You could use our negotiated rates for your personal needs.
Do I get a local address to store my purchases?
Yes, signup and get your local host address in USA & India
What is CrossBorderShoppe?
CrossBorderShoppe is a Platform that allows you to buy products from USA and India and consolidate and ship it. Our goal is to make international shopping easy, and transparent by providing upfront estimated total landed cost including custom duty, tax and other fees. We make international shopping easier by providing a local address which can allow you to shop from any online country specific stores, local stores and local needs. You can choose shop yourself from individual websites / stores and ship items to our local address or use our assisted purchase services to shop on your behalf from USA or India. Our team will check your products for damages or defects and post the pictures on against your shopping history. We make sure your package reaches to you in safe hands, at your address in your home country!
